BT Financial Group- Insurance Services Consultant

  • Perth CBD location
  • Award-winning contact centre
  • $45,000 + super

Your Vision - To work for a leading financial services company

Your Purpose - To delight your customers

How - by putting your customer at the centre of everything you do

Why - because you value achievement, integrity and your colleagues, believe in one team and delighting the customer

 

 

The role...

If you like the sound of this work style, then maybe your next job should be working for them as a Customer Relations Consultant. The Consultant\'s role is to take inbound enquiries from existing and potential customers, and provide exceptional customer service by exceeding their expectations. You will work closely with other internal areas of the business to ensure that the requirements of your external customers are satisfied, so it\'s critical you work towards deadlines, manage your time well, and proactively apply your problem solving capability with the customer always at the centre. Once competent in your role, you will also have the opportunity to work from home if you are interested in doing so.

 

The skills...

You are highly professional, have exceptional verbal and written communication skills and a good eye for detail backed up by a can-do-attitude! You can think on your feet to ensure the customer is always delighted. Your PC smart and enjoy a team environment; but understand the need to focus on your individual workload. You take advice and guidance from others, but when there is a problem, you come together with your team to help solve it. Your focus is always the best outcome possible for the customer.

 

Next steps...

Financial Services, Superannuation and Inbound contact centre experience are highly regarded. Take the next step and apply today. Roles are commencing from April 19th 2010 and you must be available to attend an assessment centre on Wednesday 24th March 2010. 

 

Please note, you must be an Australian Permanent Resident or citizen to be considered for this role.

To apply online, please click on the appropriate link. Alternatively, for a confidential discussion, please contact Kate Marshall on 08 9320 1603 or via email at kate.marshall@randstad.com.au